Support

Service after the Sale

CorEMR is the fastest growing medical records service in the industry today, partly because of our excellent service after the sale.

A Cut Above the Rest

Other EMR companies will try to say that we are all the same. However, we know that our service is the best and we are not afraid to say so. We will not try to tell you that all EMR’s are the same, because we know that our service is better. CorEMR is a great EMR solution for corrections because it is built specifically to handle the needs of a correctional medical staff; as such, it is an excellent way to help reduce liability, increase productivity, and save time.

Follow Through

We will follow through on our promises. We will convert new forms and follow through on trigger updates to ensure that your needs are being met. Our excellent support staff is available 24/7 by phone and email to solve your problems, answer your questions, or take your feedback.

Consulting

As a company, we sell more than just software; we pledge our support and ourselves to you as well. Our support team works on a case-by-case, site-by-site basis. While the overall features of our product remain the same, each site is individually customized with various integrations and forms. Through this process, our support team offers free consultations that will help to guide you through the transition from paper to electronic medical records. We will be there to advise you every step of the way.

Money Back Guarantee

We are so confident that you will be satisfied by your experience with us that we offer a full money-back-guarantee. We stand by our product and our ability to meet the needs of your facility.

Technical Support

• CorEMR prides itself on offering excellent customer support by email and telephone. Our support staff is available 24/7 to meet our customers' needs, whatever the reason.
• Our customer support is not limited to a number of hours per month. Our main priority is taking care of the customer. We will do what it takes to ensure your problem is handled in a prompt manner.
• The web-based design of CorEMR allows for easy remote access and troubleshooting from our support center. With CorEMR, there is no need for the expensive arrangement of appointments.