Support

For Current Customers:

Phone and e-mail support is available during regular business hours (Mountain Time Zone - Monday through Friday 8-5). Support e-mail is not monitored outside of business hours. For EMERGENCY AFTER HOURS support call the emergency number listed on this page. Identify yourself and the facility and state the problem. Our on-call staff will be notified of the emergency and will respond.

Service after the Sale

CorEMR is the fastest growing medical records software service in the industry today, partly because of our excellent service after the sale.

A Cut Above the Rest

CorEMR knows that customer support is an important component of providing the best product. All of our support, technical, and administrative staff is located in the United States. We are completely dedicated to providing the best correctional EMR product in the market. which is why we employ a full-time staff of talented developers to grow and improve our product. CorEMR is a great EMR solution for corrections because it is built specifically to handle the needs of a correctional medical staff; as such, it is an excellent way to help reduce liability, increase productivity, and save time.

Follow Through

We will follow through on our promises. We will convert new forms and follow through on trigger updates to ensure that your needs are being met. Our excellent support staff is available 24/7 by phone and email to solve your problems, answer your questions, or take your feedback. Our staff will help train your staff to use the software, which includes special training for administrators to manage configurations.

Consulting

As a company, we sell more than just software; we pledge our support and ourselves to you as well. Our support team works on a case-by-case, site-by-site basis. While the overall features of our product remain the same, each site is individually configured with various integrations and forms. Through this process, our staff offers free consultations that will help to guide you through the transition from paper to electronic medical records. We will be there to advise you every step of the way.

Money Back Guarantee

We are so confident that you will be satisfied by your experience with us that we offer a money-back-guarantee. We stand by our product and our ability to meet the needs of your facility.

Technical Support

• Our development team is fully dedicated in updating and releasing feature enhancements to the software on a regular basis.

• Our customer support is not limited to a number of hours per month. Our main priority is taking care of the customer. We will do what it takes to ensure your problem is handled in an appropriate and timely manner.

• The web-based design of CorEMR allows for easy remote access and troubleshooting from our support center.